The Full Agenda is Coming Soon
Here’s a Sneak Peek.
Based on your feedback from this year’s user poll, we’re building a lineup packed with the topics you told us matter most. Stay tuned for the full schedule — but here’s a look at what you can expect at the 2026 Crystal User Conference:
Featured Sessions & New Experiences
- 💳 Embedded Payments — Discover Crystal’s built-in payments solution: streamlined checkout, integrated reconciliation, and a smoother patient experience all from within Crystal PM
- 📈 Practice Growth Panel — A live panel discussion with practicing optometrists and industry leaders sharing real strategies for growing your practice, increasing revenue, and scaling without the burnout
- 🎤 Doctors on Stage — Real-world insights and success stories from practicing doctors who are transforming their workflows with Crystal
- ✨ The Innovation Lab — A first look at upcoming Crystal PM features, Cloud EHR advancements, and the future of eye care practice management
- 🤝 Integrated Partner Showcases — Meet the partners reshaping eye care and the solutions transforming practice management
Topics You Asked For
- Medical Records & Template Customization — From template basics to advanced grids, comanagement records, and cleaner printed charts
- Advanced Billing & VSP Optimization — VSP integration deep dives, medical insurance billing, CPT-to-ICD-10 automation, and billing workflow improvements
- Reporting & Performance Insights — Custom reports, year-over-year comparisons, data mining for recalls and contact lens sales, and MIPS reporting
- Marketing for Small Practices — Practical, budget-friendly marketing strategies designed specifically for independent and small-practice owners — from patient recall to social media to community outreach
- Inventory & Optical Management — Frame inventory, multi-location transfers, snapshots, and frame reports
- Optical Workflows & Ordering — Setup, customization, and streamlined ordering for glasses and optical labs
- Patient Communication & Engagement — Online forms, patient portal, texting/email, Kiosk with payments, and Schedule Your Exam
- Contact Lens Workflows — From setup to specialty CL customization to seamless ordering
- Patient Recall Programs — Proven strategies to bring patients back and keep your chairs full
- Admin, Customization & Hidden Features — Unlock the power users’ shortcuts, automations, and settings you may not know exist
Plus the Essentials You Love
- Complete Crystal PM Walkthrough for new users
- Exhibitor hall with integrated partners
- Happy hour, breakfast, lunch, and networking breaks
- Live Q&A with the Crystal team
The full schedule with session times, rooms, and speakers will be posted here as soon as it’s finalized. Check back soon!
Questions? Reach out to Support@Crystalpm.com.